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Terms of Use

Terms and Conditions of Site Use

At Wake Roots Ride Shop our name rides on the trusted products and committed service that we provide to our valued customers. As part of our commitment to service, we have instituted the following privacy and security policy to showcase our dedication to ensuring that your personal and business information is held to the highest standard of protection. It will inform you of our privacy and security practices and make you aware of the choices that you, our valued customer, can make when choosing to view our website, correspond, or complete a transaction with Wake Roots Ride Shop.


What types of personal information do we collect?
We collect and store personal information that you provide to us when you shop online, request information or contact customer service by telephone or e-mail. This information is used to process orders, suggest products or services that may be of interest to you and to provide services that will give you the best shopping experience while using our retail website. Personal information may include, but is not limited to the following:
Online Purchases - When you make an online purchase, it is necessary to give us your name, e-mail address, shipping address, billing address and credit card information to complete your purchase. If you create an online account, the same type of information is collected and stored as a convenience to expediting your shopping process.
Catalog Requests - If you contact us for a free catalog or request information about other products or services, we need your name and mailing address in order to mail that information to you. We may also ask for a phone number or an e-mail address as a method of contacting you if there is a problem with sending the catalog or requested information out to you. To stop receiving catalogs, please call (925) 460-9216.
E-mail Offers - When you sign up for our e-mail offers we store your e-mail address and will notify you of exclusive customer offers and opportunities for additional savings on select products. You have the option to unsubscribe at any time.
Customer Service - Customers, who contact our customer service center, may be asked to provide personally identifying information so that we can create an account or reference your account in order to best assist you with your call.

What types of non-personal information do we collect?
Unlike the personally identifying information that you provide to us so that you are able to shop online, receive catalogs, or contact us with questions about your order, we also collect and store information that is non-personal in nature by using cookies and other technologies.

What are cookies?
Cookies are small pieces of data that are sent by our web server and stored on your web browser once you access our website. Cookies help track website activity and process you through our website by storing information such as visitor preferences, pages accessed, etc. If you come to our website via one of our email campaigns, we do store your email address in our "cookie"; otherwise, we do not store any other personally identifying information. Cookies help us to remember your information so that you don't have to reenter it every time you visit our websites.

If you do not want to receive cookies, you can disable them in your browser preferences; however, you will not be able to enjoy the full capabilities of our website. We suggest placing your order and then deleting the cookies once you have finished your shopping or browsing session.

How do we protect your information?
Protecting your information is our top priority. Your information is secured by our use of a secure server (SSL) when you place your order. Your information is encrypted by the software before it is sent to us. All access to this information is limited and protected against unauthorized use.

How do we use the information that we collect?
Our goal is to provide you with the most efficient, hassle-free shopping experience possible. We may use the information that you provide us: to create account information, user friendly shopping tools and other site features that will give you a more personalized shopping experience; to enable you to make online purchases; to send you catalogs, direct mailings and requested product and service information in the mail; to notify you by mail or e-mail of special promotions, upcoming events or new products or services; to provide our authorized third parties and affiliates with your information when deemed necessary.

Direct Mailings and E-mail
Occasionally we will use your mailing address or e-mail address to send you information about new products, direct mail materials, sales promotions, or web-only exclusives. You will also be automatically eligible for and may receive similar promotional information via e-mail from our affiliated companies and brands regarding their special announcements about that brand's products and services, sales and other promotions. If you do not wish to receive offers via direct mail, you can contact us using our Customer Service e-mail
CustomerCare@WakeRootsRideShop.com. If you do not wish to receive offers from our affiliates or from Wake Roots Ride Shop via e-mail, please send us your full name (first and last); complete mailing address and your e-mail address to CustomerCare@WakeRootsRideShop.com. Please be aware that we will never rent or sell your e-mail address to outside marketing companies.

Third Party Links
Our websites may include links to other websites that might take you away from our site, such as sites of outside business partners, vendors and advertisers. These sites have separate privacy and data collection practices. Wake Roots Ride Shop has no control over such websites and is not responsible or liable for the privacy practices or information-gathering practices of other entities or websites. Except as stated in this Privacy Statement, we will not provide any of your personal information to these third parties without your prior consent.

Consent
By using this website, you consent to the collection and use of information by Wake Roots Ride Shop. Changes to our privacy policy will be posted to this page so you will be kept up to date. If you have any questions or comments regarding this policy, please contact us at CustomerCare@WakeRootsRideShop.com.

Return Policy

All products sold by Wake Roots Ride Shop are brand new and are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Wake Roots Ride Shop within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from Wake Roots Ride Shop acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Return Merchandise Authorization (RMA) Policy

All order changes or cancellations should be reported prior to shipping and by phone on 1-916-460-9216. Email is not accepted. Brand name items may be returned for a replacement or a complete refund. Generic items may be returned for replacement only. All returned parts may be subject to quality, operation, and/or performance tests by Wake Roots Ride Shop testing facility or by a third party authorized by Wake Roots Ride Shop. Upon the explained test(s) results, non-defective generic items may be subject to a 15% restocking fee. Defective return does not include returns for incompatibility. Wake Roots Ride Shop reserves the right to replace defective parts or to issue a refund if Wake Roots Ride Shop sees more fit. All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less. There will be no refund for shipping under any circumstances. All products, unless otherwise stated, are covered by their respective manufacturer's warranties. Within thirty (30) days, we will repair or replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed. All returns require prior authorization and must be returned in the original packing with all original materials, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (916-460-9216), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.

What This Warranty Does Not Cover
This warranty does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions
There are no expressed or implied warranties except as listed above. Wake Roots Ride Shop shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights
Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state and Province to Province.